TQM focuses on (1) Supplier (2) Employee (3) Customer. The correct answer is

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ISRO IPRC Technical Assistant Mechanical 10 Dec 2016 Official Paper
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  1. 1 and 3 only
  2. 3 only
  3. 2 and 3 only
  4. 1, 2 and 3

Answer (Detailed Solution Below)

Option 3 : 2 and 3 only
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Explanation:

Total quality management (TQM)

  • TQM is a systems approach to management that aims to continuously increase value to customers by designing and continuously improving the organizational process and systems.
  • TQM involves all the employees and extends backward and forwards to include the supply chain and the customers
  • TQM is concerned with managing the entire system, and not only subsystems or functional departments. 
  • TQM continuously detects and reduces or eliminates errors.
  • It is used to streamline supply chain management, improve customer service, and ensure that employees are trained.
  • The focus is to improve the quality of an organization's outputs, including goods and services.
  • Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
  • TQM shares some similarities with the Six Sigma improvement process.
  • TQM ensuring that internal guidelines and process standards reduce errors, where Six Sigma used to reduce defects.

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