Consumer Protection Act MCQ Quiz in తెలుగు - Objective Question with Answer for Consumer Protection Act - ముఫ్త్ [PDF] డౌన్‌లోడ్ కరెన్

The correct answer is 'An Act to provide better protection of the interests of the consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumer disputes.'

Key Points

• Consumer Protection Act, 1986:
  • The Consumer Protection Act, 1986, was enacted with the primary objective of protecting the interests of consumers in India.
  • It aims to provide a mechanism for the redressal of consumer grievances and to establish consumer councils and other authorities for the settlement of consumer disputes.
  • The Act seeks to promote and protect the rights of consumers such as the right to be informed, the right to choose, and the right to seek redressal against unfair trade practices.

Additional Information

• Other Options Analysis:
  • Option 1: This option focuses on the protective mechanism and consumer movements but does not fully capture the establishment of consumer councils and authorities for dispute resolution.
  • Option 3: This option mentions the promotion of constitutional objectives and consumer awareness but lacks the specific provision for consumer councils and dispute resolution authorities.
  • Option 4: This option emphasizes promoting consumerism and regulating unfair trade practices but does not address the establishment of consumer councils and authorities for dispute resolution.

The correct answer is 'Within two years from the date of cause of action'

Key Points

• Limitation Period for Consumer Complaints:
  • The Consumer Protection Act, 1986, specifies the limitation period for filing complaints in Consumer Dispute Redressal Agencies.
  • The maximum period of limitation to file a complaint is within two years from the date of cause of action.
  • This period ensures timely redressal of consumer grievances and prevents stale claims.

Additional Information

• Other Options Explained:
  • Within six months from the date of incidence:
    • This period is too short and not prescribed by the Consumer Protection Act.
  • Within three years from the date of incidence:
    • This period exceeds the limitation period prescribed by the Act.
  • No limitation period prescribed to file a complaint at National Consumer Dispute Redressal Agencies:
    • This is incorrect as the Act prescribes a uniform limitation period of two years for all consumer complaints.

The correct answer is 'Bihar School Examination Board Vs. Suresh Prasad Sinha (2009)'

Key Points

• Bihar School Examination Board Vs. Suresh Prasad Sinha (2009):
  • This case clarified that a statutory board conducting examinations is not considered a service provider under the Consumer Protection Act, 1986.
  • The Supreme Court held that when a statutory examination board conducts exams, it is performing a statutory function. Hence, it does not fall within the ambit of 'service' as defined under the Consumer Protection Act.
  • This decision helps delineate the scope of educational institutions and examination boards under consumer protection laws.

Additional Information

• Buddhist Mission Dental College and Hospital Vs. Bhupesh Khurana (2009):
  • This case pertains to issues of deficiency in service in the education sector but does not specifically address the question of whether examination boards are service providers.
• Madan Kumar Singh Vs. District Magistrate, Sultanpur (2009):
  • This case dealt with different aspects of the law and is not directly related to the question of examination boards as service providers.
• UT Chandigarh Administration Vs. Amarjeet Singh (2009):
  • This case focused on administrative and legal issues within the UT Chandigarh Administration and did not concern the Consumer Protection Act's application to examination boards.

Key Points

Consumer Protection Act, 1986: This Act was established to protect the interests of consumers. It provides a framework for the prompt and effective settlement of consumer disputes and grievances. The Act outlines the formation of various consumer councils and other authorities for the settlement of consumers' disputes.

Jurisdiction of the District Forum (Section 11): The District Forum is the first level of consumer dispute redressal mechanism under the Consumer Protection Act. Its jurisdiction includes hearing and resolving complaints where the value of the goods or services and the compensation claimed does not exceed a specified amount.

Composition of State Commission (Section 20): The State Commission is the second level of consumer dispute redressal mechanism. It deals with appeals against the decisions of the District Forums and also has the jurisdiction to hear complaints where the value exceeds the District Forum's limit but falls within its own prescribed limits.

Composition of National Commission (Section 16): The National Commission is the apex body for consumer dispute redressal in the country. It hears appeals against the orders of the State Commissions and also has the jurisdiction to deal with complaints meeting its prescribed value criteria.

Circuit Benches of State Commission: Section 17 B of the Act also provides for the establishment of circuit benches to facilitate easier access for consumers to justice. These are essentially extensions of the State Commissions intended to cover a wider geographical area.

Correct Match: The correct matching according to the Consumer Protection Act, 1986, therefore, aligns as follows: - (a) - Jurisdiction of the District forum matches with Section 11, - (b) - Composition of State Commission matches with Section 20, (c) - Composition of National Commission matches with Section 16, - (d) - Circuit benches of State Commission, though not explicitly mentioned in the options, would logically relate to the operational aspects of the State Commissions and not directly to a specific section as provided in the options. However, given the context, the closest match provided in the options is not straightforward without the specific mention in the Act or options provided.

Conclusion: Based on the explanations, the correct option as per the given choices would be (a)-(iv), (b)-(iii), (c)-(ii), (d)-(i), which corresponds to the arrangements of the sections as per the Consumer Protection Act, 1986. However, it's important to note the discrepancy in the given options and the explanations provided, indicating a potential error in the question setup or a misunderstanding in the formulation of the correct matches.

Key Points

The matching between List I (Jurisdiction) and List II (Section under Consumer Protection Act, 1986) is as follows:
Jurisdiction of District forum is matched with Section 11. This section outlines the jurisdiction of the District Forum to deal with complaints where the value of the goods or services and the compensation, if any, claimed does not exceed a specified amount. It is the first level of consumer dispute resolution under the Consumer Protection Act, 1986.
Jurisdiction of State commission is matched with Section 17. Section 17 of the Consumer Protection Act, 1986, details the jurisdiction of the State Commission, which includes appeals against the decisions of the District Forum and complaints where the value exceeds the District Forum's jurisdiction but is within the prescribed limits for the State Commission.
Jurisdiction of National Commission is matched with Section 21. This section specifies the jurisdiction of the National Commission, which includes appeals against the orders of the State Commission and matters of national importance exceeding the financial jurisdiction of the State Commission.
Power to set aside ex parte orders is matched with Section 22 A. This section provides the power to set aside ex parte orders to the District Forum, State Commission, and National Commission, ensuring a fair chance of hearing to the party against whom an ex parte order was made.
Based on the above explanations, the correct matching, as mentioned in the question, is:
- A - I: Jurisdiction of District forum with Section 11
- B - IV: Jurisdiction of State commission with Section 17
- C - II: Jurisdiction of National Commission with Section 21
- D - III: Power to set aside ex parte orders with Section 22 A
Therefore, the correct answer is option 1:
1) A - I; B - IV; C - II; D - III
This matching correctly aligns each jurisdiction level with its respective section under the Consumer Protection Act, 1986, providing a clear understanding of the legal framework for consumer dispute resolution in India.

The correct answer is Option *.

Key Points

• The Consumer Protection Act, 2019 promulgates a three-tier quasi-judicial mechanism for redressal of consumer disputes namely district commissions, state commissions and national commission. The Act also stipulates the pecuniary jurisdiction of each tier of consumer commission.
• As per the existing provisions of the Act,
  • District Commissions have jurisdiction to entertain complaints where value of the goods or services paid as consideration does not exceed one crore rupees.
  • State Commissions have jurisdiction to entertain complaints where value of the goods or services paid as consideration, exceeds 1 crore rupees, but does not exceed 10 crore rupees and;
  • National Commission has jurisdiction to entertain complaints where value of goods or services paid as consideration exceeds 10 crore rupees.

• The revised pecuniary jurisdiction for entertaining consumer complaints shall be upto -

  • 50 lakh for District Commissions,
  • More than ₹50 lakh to ₹2 Crore for State Commissions and
  • More than ₹2 Crore for National Commission

The correct answer is Option 2.

Key PointsThe Consumer Protection Bill, 1986 was passed by both the Houses of Parliament and it received the assent of the President on 24th December, 1986. The Consumer Protection Bill, 1986 seeks to provide for better protection of the interests of consumers and for the purpose, to make provision for the establishment of Consumer councils and other authorities for the settlement of consumer disputes and for matter connected therewith. It seeks, inter alia, to promote and protect the rights of consumers such as-

• the right to be protected against marketing of goods which are hazardous to life and property;
• the right to be informed about the quality, quantity, potency, purity, standard and price of goods to protect the consumer against unfair trade practices;
• the right to be assured, wherever possible, access to an authority of goods at competitive prices;
• the right to be heard and to be assured that consumers interests will receive due consideration at appropriate forums;
• the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers; and
• right to consumer education.

The correct answer is Option 3.

Key Points

• As per the Section 13(1)(c) of the Consumer Protection Act, 1986, where the complaint alleges a defect in the goods which cannot be determined without proper analysis or test of the goods, the District Forum shall obtain a sample of the goods from the complainant, seal it and authenticate it in the manner prescribed and refer the sample so sealed to the appropriate laboratory along with a direction that such laboratory make an analysis or test, whichever may be necessary, with a view to finding out whether such goods suffer from any defect alleged in the complaint or from any other defect and to report its findings thereon to the District Forum within a period of forty-five days of the receipt of the reference or within such extended period as may be granted by the District Forum. 

The correct answer is Option 2.

Key Points

•  A complaint after expiry of limitation period is not permitted. A complaint cannot be filed after the lapse of two years from the date on which the cause of action arise unless the Forum is satisfied about the genuineness of the reason for not filing complaint within the prescribed time.
  • Example : A supplied defective machinery to B on 12-1-1998. B filed a suit against A on 10-3-2001. It was not admitted before the Forum for the reason that the time available to make complaint lapsed.

The correct answer is All of the above.

Key Points

• The Consumer Protection Act, 1986, defines "defect" in Section 2(1)(f) as any fault, imperfection, or shortcoming in the quality, quantity, potency, purity, standard, or correspondence to description or sample of goods, which is required to be maintained by or under any law for the time being in force or under any contract, express or implied, or as is claimed by the trader in any manner whatsoever in relation to any goods.
• This broad definition encompasses a wide range of defects. However, not all defects are actionable under the Consumer Protection Act, 1986. Minor or insignificant defects are unlikely to constitute a breach of the Act.
• Examples - A television that malfunctions or exhibits picture or sound issues.
• Consumers who believe they have purchased defective goods may be entitled to remedies under the Consumer Protection Act. These remedies may include a replacement, repair, refund, or compensation for incurred losses.